How we collect, use, and protect your personal information
Last updated: December 2024
Important Notice
This privacy policy explains how Locksmith Yorkshire collects, uses, and protects your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information that you provide directly to us, as well as information we obtain automatically when you use our services:
Personal Information You Provide
Contact Information: Name, phone number, email address, and postal address
Service Requests: Details about locksmith services you need
Payment Information: Payment method and billing details
Emergency Information: Location and urgency details for emergency services
Feedback: Reviews, comments, and service evaluations
Information We Collect Automatically
Website Usage: Pages visited, time spent, and navigation patterns
Device Information: IP address, browser type, and device identifiers
Location Data: General location information for service area verification
Cookies: Small data files stored on your device to improve your experience
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision: To provide locksmith services and respond to your requests
Communication: To contact you about appointments, quotes, and service updates
Emergency Response: To respond quickly to emergency lockout situations
Payment Processing: To process payments and maintain financial records
Service Improvement: To improve our services and customer experience
Legal Compliance: To comply with legal obligations and regulations
Marketing: To send relevant information about our services (with your consent)
How We Protect Your Information
We implement appropriate security measures to protect your personal information:
Security Measures
Data Encryption: All sensitive data is encrypted during transmission and storage
Access Controls: Limited access to personal information on a need-to-know basis
Secure Storage: Information stored in secure, password-protected systems
Regular Updates: Security systems and protocols are regularly updated
Staff Training: All staff are trained on data protection and privacy practices
Data Retention
We retain your personal information only for as long as necessary:
Service Records: 7 years for financial and legal compliance
Contact Information: Until you request deletion or opt out
Marketing Data: Until you withdraw consent
Website Analytics: 26 months for Google Analytics data
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
When We May Share Information
Service Providers: With trusted partners who help us provide services (e.g., payment processors)
Legal Requirements: When required by law or to protect our rights and safety
Emergency Situations: When necessary to respond to emergency situations
Business Transfers: In connection with a business sale or merger (with notice)
With Your Consent: When you explicitly authorize us to share information
Third-Party Services
We use third-party services that may collect information:
Google Analytics: Website usage analytics and performance monitoring
You can control cookies through your browser settings:
Browser Settings: Most browsers allow you to block or delete cookies
Opt-Out Tools: Use industry opt-out tools for advertising cookies
Third-Party Controls: Control third-party cookies through their settings
Note: Disabling cookies may affect website functionality
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
International Data Transfers
Your personal information is processed and stored in the United Kingdom. If you are located outside the UK, please be aware that your information may be transferred to and processed in the UK, where data protection laws may differ.
Changes to This Privacy Policy
We may update this privacy policy from time to time:
Notification: We will notify you of significant changes via email or website notice
Review: We encourage you to review this policy periodically
Effective Date: Changes become effective immediately upon posting
Continued Use: Continued use of our services constitutes acceptance of changes
Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
Phone
0800-123-4567
Available 24/7 for emergency calls
Email
privacy@locksmithyorkshire.co.uk
For privacy-related inquiries
Postal Address
Locksmith Yorkshire 123 Security Street Leeds, LS1 1AA United Kingdom
Complaints
If you have concerns about how we handle your personal information, you have the right to make a complaint:
Internal Review: Contact us first to resolve your concerns
Information Commissioner's Office: Make a complaint to the UK data protection authority
ICO Contact: ico.org.uk or 0303 123 1113
Response Time: We aim to resolve complaints within 30 days
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contract Performance: To provide locksmith services you request
Legitimate Interest: To improve services and prevent fraud
Legal Obligation: To comply with legal and regulatory requirements
Consent: For marketing communications and optional services
Vital Interest: To respond to emergency situations
Need Help?
If you have any questions about our privacy policy or need assistance with your data rights, please don't hesitate to contact us. We're here to help.
This privacy policy demonstrates our commitment to protecting your personal information and respecting your privacy rights. We are committed to transparency and will always be clear about how we use your information.
By using our locksmith services, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of this policy, please do not use our services.